We do not have many policies, but the ones we do have are detailed below.

Commission Policy

If we are selling an item of yours on a commission basis (single items worth over £30), this is everything you need to know:

  • You (the seller) will be issued with a unique customer number
  • We'll agree and email you with minimum prices for items you want to sell
  • If we can sell the item for the minimum price or greater, we will do. However, if we get offers below this, we'll request your approval first
  • We'll spend up to 4 months advertising and selling your goods. If an item is unsold after this time, we'll either return it to you or agree a new minimum price
  • You can get in touch for an update or to lower your minimum price at any time
  • When an item sells, we wait for the 7 days return period to expire and then we'll contact you to pay you the proceeds

Returns Policy

If you are not completely satisfied with your purchase, simply return it within 7 days of purchase.

Returned items should be in the same condition as when they were purchased and must be returned in any original packaging with any enclosed documentation. We will then issue a full refund, alternatively, we can exchange the item.

You must produce your original receipt of sale for all returns.

Charitable Donations Policy

We donate a minimum of 10% of all profits to local and national charities (always UK based charities)

Donations are made on a yearly basis and are based on the reported profits in our end of year accounts. We are a limited company and you can aquire our end of year accounts at Companies House if you'd like to see the exact details of our donations, or just contact us and we'll be happy to give you the details.

We are happy to take suggestions of local charities but ultimately reserve the right to choose which charities we support. Where possible, charities that help children, babies and parents will be chosen.